Client Service

We offer:

Here is our contact form.

Brain injury means change. It means challenges. It also means learning and growth.

The invisibility of a brain injury can be really tough.

Who exactly does BVBIA staff work with?

Some of our clients struggle to meet basic needs: others are high-functioning members of the community that are coping and living with brain injury.
Some of our clients have had their lives turned completely upside-down: others have experienced a small but significant disruption.
Some of our clients engage on a regular basis; some engage once in a while when they need support.
Some of our clients' injuries are in their distant past: others are very recent.
Some of our clients prefer to stay connected over years and years: others touch base with us once or twice and then move on.

Do I have to have a doctor's diagnosis of a concussion or a brain injury to talk to you?

No. If you identify with a few of the symptoms on the list, we invite you to give us a call.

What sort of client service work has BVBIA done?

We have (including but not limited to):

Helped access basic needs such as housing, food, clothing, a doctor, utilities, etc.
Assisted clients with complex systems (appealing a WorkSafe BC wage loss claim; apply for PWD status; accessed funding based on their individual circumstances, i.e. CPP, OAS, GIS, First Nations Health Authority, BCMSP; liase with client extended health plan providers).
Referred out and connected clients with other agencies (Work BC, Mental Health and Addictions, Northern Health Home and Community Care, professional counsellors, occupational therapy, speech and language pathologists).
Provided emotional support (coping with family and work demands, how to be with friends post-injury, how to come to terms with the current reality of the injury).
Information about recovery and support during the recovery process.
Referrals for neuropsychological assessments.